Frequently Asked Questions

Everything you need to know about shopping with Japanese Taste

Do you ship worldwide?

Yes, we ship to over 100 countries globally directly from our warehouse in Japan. Shipping costs and delivery times vary by destination and selected shipping method.

Are your products authentic?

Absolutely. All products are 100% authentic and sourced directly from reputable manufacturers and authorized distributors within Japan.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What is your return policy?

We accept returns for most items within 30 days of delivery, provided they are unopened and in their original packaging. Please contact our support team to initiate a return request.

Will I have to pay customs duties or taxes?

Customs policies vary by country. Any import duties, taxes, or brokerage fees are the responsibility of the recipient and are collected at the time of delivery by the carrier.